From June 2025, biometric verification will become mandatory for all Centrelink recipients in Australia. This policy will apply to both new applicants and existing beneficiaries across programs such as JobSeeker, Age Pension, Youth Allowance, and Disability Support Pension (DSP).
The initiative, driven by Services Australia, aims to improve payment security, prevent identity fraud, and streamline the verification process through facial recognition and fingerprint scans.
This article provides a complete overview of how this change will impact you, including deadlines, processes, exemptions, and compliance requirements.
Why Is Biometric Verification Being Introduced?
With increasing concerns around fraudulent claims, Services Australia is introducing biometric verification to enhance the integrity of welfare programs.
Key Objectives:
- Eliminate identity fraud
- Ensure accurate beneficiary identification
- Modernize verification systems
- Improve service delivery efficiency
- Replace outdated manual/paper-based checks
Who Needs to Comply?
Affected Groups:
- All new Centrelink applicants from June 1, 2025
- All existing beneficiaries as part of ID revalidation
- Pensioners and Youth Allowance recipients during audits
- Anyone flagged for compliance or fraud checks
Exemptions:
- Individuals with medical conditions preventing biometric input (with documentation)
- Residents in remote regions lacking access to biometric centres
- People under protective or privacy orders
State-Wise Centrelink Biometric Rollout Schedule
| State/Territory | Start Date | Verification Centres | Target Groups | Deadline |
|---|---|---|---|---|
| New South Wales (NSW) | June 15, 2025 | 185 | Age Pensioners, JobSeeker, DSP | July 15, 2025 |
| Victoria (VIC) | June 17, 2025 | 160 | Parenting, Youth Allowance | July 17, 2025 |
| Queensland (QLD) | June 20, 2025 | 145 | Carer Payment, SRD Cases | July 20, 2025 |
| Western Australia (WA) | June 22, 2025 | 98 | Indigenous, Remote Area Payees | July 22, 2025 |
| South Australia (SA) | June 24, 2025 | 87 | DSP, Family Tax Benefit | July 24, 2025 |
| Tasmania (TAS) | June 25, 2025 | 36 | Pensioners, Parenting | July 25, 2025 |
| ACT | June 25, 2025 | 22 | Youth Allowance, Crisis Support | July 25, 2025 |
| Northern Territory (NT) | June 27, 2025 | 29 | Indigenous Relief, DSP | July 27, 2025 |
How Will Biometric Verification Work?
| Verification Method | Description | Eligibility | Required Tools |
|---|---|---|---|
| Facial Recognition (App) | Face scan using Express Plus Centrelink App | Smartphone users | Mobile with camera + myGov login |
| Fingerprint Scan (In-Person) | Biometric scanners at service centres | All beneficiaries | Valid Government ID |
| Assisted Digital Access | Staff-guided process at Centrelink offices | Seniors, Disabled users | In-person visit |
| Remote Verification Kits | Offline kits and mail-based alternatives | Remote area residents | Paper ID copy and forms |
All biometric data will be securely encrypted under the Australian Privacy Act 1988.
What If You Don’t Comply?
Failure to complete biometric verification within the provided timeline may lead to immediate consequences, including:
- Suspension of benefit payments
- Revoked myGov Centrelink access
- Requirement to reapply for benefits
- Eligibility status review
Important Dates & Timeline
| Date | Event | Affected Group |
|---|---|---|
| June 1, 2025 | Biometric verification begins | All new applicants |
| July 15 – Aug 30, 2025 | Facial recognition rollout | Seniors on Age Pension |
| Sept – Oct 2025 | Fingerprint scanner rollout | JobSeeker and DSP recipients |
| Nov – Dec 2025 | Final rollout in remote areas | Indigenous and regional payees |
| December 31, 2025 | Final deadline for 100% compliance | All current Centrelink recipients |
How to Prepare for Biometric Verification
To avoid payment delays, follow these preparatory steps:
- Update your myGov contact details
- Download the Express Plus Centrelink app
- Ensure your ID is valid and matches Centrelink records
- Schedule an appointment if you require assistance
- Contact Centrelink early if you expect any barriers
Benefits of Biometric Verification for Centrelink Users
Advantages:
- Faster claim processing
- Improved identity security
- Reduced paperwork
- One-login access to multiple services
- Minimized manual compliance errors
The June 2025 biometric verification rollout is a major step toward modernizing Centrelink’s services.
While some may face initial inconvenience, the new system aims to protect recipients and improve service delivery. Early preparation is key to avoiding disruptions and ensuring seamless access to your Centrelink payments.
FAQs
What happens if I miss my biometric verification deadline?
Your Centrelink payments may be suspended until the verification is completed. You may also lose myGov access temporarily.
Can I complete biometric verification from home?
Yes, if you have a compatible smartphone, you can use the Express Plus Centrelink app for facial recognition.
Are all Centrelink recipients required to comply?
Yes, all recipients must verify their identity unless they qualify for official exemptions due to medical or regional limitations.